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FAQs

Essential information for our customers

General

What is the difference between a face covering and a face mask?

Face coverings are not classed as PPE. They are not manufactured to a recognised standard and not CE marked. Face coverings including face masks and snoods are designed to limit the spread of infection, such as Human Coronavirus. Our face coverings are not intended as medical grade face masks.

How does a SilverGuard face mask compare to other face masks?

SilverGuard masks are not comparable to any face masks on the market. With three distinct layers, our masks are:

  • Antimicrobial: the IONIC+™ silver layer inhibits bacterial and virus growth – reducing 99.9% of pathogens on fabric within a four hour period
  • Anti odour and anti acne: the IONIC+™ silver layer also inhibits the growth of microbes that can cause acne or odour. This protection offers breathability and comfort for all-day wear
  • Enhanced barrier protection: an adjustable nose bridge provides a better fit
  • Fluid repellent: repels airborne liquids that may contain harmful microbes
  • Cost effective: our reusable masks are ten times cheaper than disposable masks
  • Environmentally friendly: our masks are reusable and can be washed over 100 times. They also contain no nanotechnology

Who can safely use a face covering?

Face coverings are not suitable for babies or children under 36 months or primary aged children who cannot use them without assistance, or those who may have problems breathing while wearing a face covering. Children should be supervised at all times when using a face mask or other face covering, and they are not recommended for infants who may struggle to breathe with a covering or even choke if they put parts in their mouth.

How environmentally friendly are face coverings?

SilverGuard believes that where possible, non medical face masks should not be for single use to help reduce the burden on the environment. According to some estimates, globally we are using 129 billion face masks and 65 billion plastic gloves every month. While some face masks are disposable, SilverGuard face masks are reusable, making them more environmentally friendly. 

SilverGuard face masks and snoods are reusable, and washable over 100 times making them both cost-effective and environmentally friendly.

Can you see the silver?

In products such as our SilverGuard aprons, face coverings and medical textile products you can clearly see the silver thread with the naked eye.

Other SilverGuard products such as bed linen and towels contain the silver IONIC+ component buried inside the yarn. You may be able to see the silver extruded thread alongside the cotton with the naked eye. Our bed linen and towels look like traditional products.

Face Masks

What sizes do your face masks come in?

Our face masks come in two sizes – Regular and Large. Regular face masks, in both our cupped and pleated designs, will comfortably fit teens and most adults. Our large masks are suitable for a larger physique.

The sizes of our masks vary with regular pleated mask being the smallest fit we do, followed by a regular cupped mask, then a large pleated mask and finally the large cupped mask being the largest size.

202012_facemasksizing

How do I put on and remove a face mask?

Follow our instructions below

202011_facemaskplacement2

Mask Placement

Wash or sanitize your hands with soap and water or an alcohold based solution.

Place mask with inner striped part of the mask facing the face.

Adjust the nose bridge and use head extender if required.

Do not touch face while wearing the mask.

Mask Removal

Wash or sanitize your hands before removing mask.

Do not touch the front of the maks while removing it.

Remove mask from the back holding the ear loops.

Store the mask in sealable bag.

How do I wash my face mask?

Our face masks are washable and reusable.  They are infused with pure silver, so washing them does not reduce the antimicrobial effects.

Our face masks only need to be sterilised or laundered when soiled:

  • Sterilising: Sterilise both sides with 70%+ alcohol sanitiser and let dry
  • Laundering: Face masks are washable at 40°C or 105°F. Do not bleach, do no use fabric softener as it causes a build-up of unnecessary chemicals and do not tumble dry. Wash dark colours separately. Drip dry, preferably in the sun.

Will face masks help prevent the spread of Human Coronavirus?

SilverGuard face masks are currently not certified medical devices. However, various studies have shown the efficacy of the IONIC+ silver layer in inhibiting bacterial and virus growth – reducing 99.9% of pathogens on fabric.

The evidence suggests that face masks can help protect each other and reduce the spread of the disease if someone is suffering from coronavirus, but not showing symptoms. The World Health Organization (WHO) has stated that face coverings should be worn in public where social distancing is not possible to help stop the spread of Coronavirus. Many countries have made the wearing of face coverings and masks mandatory in certain conditions or they are highly recommended to be worn. In the UK for example, from the 24th July 2020 it has become mandatory to wear a face covering on all public transport and in shops, including supermarkets, indoor shopping centres, banks, building societies and post offices.

Face coverings are not a replacement for normal precautionary hygienic measures such as handwashing, not touching ones face, coughing or sneezing into a tissue or elbow and keeping a proper social distance from other people. Always ensure one’s hands are clean by practicing appropriate hand hygiene.

Please refer to current UK government guidelines on face coverings here.

Are the masks UK manufactured?

Yes, our face masks and snoods are manufactured in the UK, and carry the Made in Britain mark.

Can I get face masks in my company colours?

Yes, we can custom-make face masks in your brand colours. Please contact us for more information.

Snoods

What sizes do your snoods come in?

Our snoods come in three sizes – Small, Regular and Large. Small snoods offer a youth fit. Regular snoods will comfortably fit teens and most adults. Our large snoods are suitable for a larger physique.

202012_snoodsizing-copy

How do I put on and remove a snood?

202011_snoodplacement2

Snood Placement

Wash or sanitize your hands with soap and water or an alcohol-based solution.

Pull the snood down over your head.

Cover ears, mouth, and nose ensuring that the fit is snug.

If ill-fitting, tie snood with a hairband clip.

Snood Removal

Wash or sanitize your hands before removing the snood.

Pull the snood over your head to remove it.

Store the snood inside a sealable bag.

How do I wash my snood?

Our snoods are washable and reusable.  They are infused with pure silver, so washing them does not reduce the antimicrobial effects.

Our snoods only need to be sterilised or laundered when soiled:

  • Sterilising: Sterilise both sides with 70%+ alcohol sanitiser and let dry
  • Laundering: Snoods are washable at 40°C or 105°F. Do not bleach, do no use fabric softener as it causes a build-up of unnecessary chemicals and do not tumble dry. Wash dark colours separately. Drip dry, preferably in the sun.

Will face coverings help prevent the spread of Human Coronavirus?

SilverGuard snoods are not certified medical devices. However, various studies have shown the efficacy of the IONIC+ silver layer in inhibiting bacterial and virus growth – reducing 99.9% of pathogens on fabric.

The evidence suggests that face masks and other face coverings can help protect each other and reduce the spread of the disease if someone is suffering from coronavirus, but not showing symptoms. The World Health Organization (WHO) has stated that face coverings should be worn in public where social distancing is not possible to help stop the spread of Coronavirus. Many countries have made the wearing of face coverings and masks mandatory in certain conditions or they are highly recommended to be worn. In the UK for example, from the 24th July 2020 it has become mandatory to wear a face covering on all public transport and in shops, including supermarkets, indoor shopping centres, banks, building societies and post offices.

Face coverings are not a replacement for normal precautionary hygienic measures such as handwashing, not touching ones face, coughing or sneezing into a tissue or elbow and keeping a proper social distance from other people. Always ensure one’s hands are clean by practicing appropriate hand hygiene.

Please refer to current UK government guidelines on face coverings here.

Are the snoods UK manufactured?

Yes, our face masks and snoods are manufactured in the UK, and carry the Made in Britain mark.

Can I get snoods in my company colours?

Yes, we can custom-make snoods in your brand colours. Please contact us for more information.

Towels

What is the environmental impact of organic cotton compared to conventional cotton?

It is widely known that organic farming is better for the environment than traditional methods in terms of water use, GHG emissions, use of synthetic pesticides and fertilise and the use of GMOs to name a few areas. Overall, organic cotton has a much lower environmental footprint than conventional cotton. And with natural methods employed to grow organic cotton, the soil and cotton crop are much healthier than conventionally grown cotton.

How is a SilverGuard towel different from a conventional towel?

The wet and humid environment in bathrooms provide the ideal conditions for bacteria and mould to flourish. SilverGuard self-sanitising towels offer antimicrobial protection which has been clinically proven to reduce 99% of bacteria. The anti-bacterial properties of the IONIC+ silver thread technology eliminates both acne and odour-causing bacteria meaning you benefit from cleaner, clearer and healthier skin as well as fresher smelling towels for longer.

What is the GSM of SilverGuard towels?

GSM refers to the fabric weight and density of a towel in grams-per-square-meter. A towel with a higher GSM measurement is thicker and plusher than one with a low GSM. This means it can absorb more water and is often made from a more luxurious type of cotton. 

SilverGuard organic cotton towels are 600 GSM.

Are SilverGuard towels safe?

SilverGuard’s IONIC+ antimicrobial silver thread technology has been clinically proven to reduce 99% of bacteria and viruses. Our antimicrobial silver is just pure silver, which means it is not a topical coating, nor do we use nanotechnology. Our products are perfectly safe for your skin, children and pets.

How do I care for a SilverGuard towel?

Like traditional towels, before you use your SilverGuard towel product for the first time please wash it. This is important for two reasons; an initial wash washes away any loose fibres that were not removed during the manufacturing process and secondly, it also helps make your towel more absorbent by removing any residual softening treatments used in the manufacturing process.

SilverGuard towels, like traditional cotton towels, can be washed at temperatures of up to 40°C, and 60°C for white towels. White towels should be washed separately or with other white items to avoid subtle discolouration over time. Do not use fabric softeners. If tumble drying towels, use low heat to preserve your towels' softness. SilverGuard towels can be laundered over 100 times.

If you find a pulled thread on your towel, these can simply be trimmed off, as towels are woven and not knitted.

How often should you wash a SilverGuard towel?

It is generally recommended that you should wash your towels after every 3-5 uses, especially when hung to dry in a moist, dark place (like a bathroom). To extend the time between washes, avoid putting towels on top of each other and let them dry out completely after use.

SilverGuard towels are woven with IONIC+ silver thread which gives the product antimicrobial properties, acting against bacteria. Why is this important? Your towel can be a hosts to numerous bacteria, fungi, bodily secretions, along with dead skin cells. These microbes are continually multiplying, particularly if they are hung to dry in a moist, dark place like some bathrooms. The IONIC+ silver thread technology works to prevent the growth of bacteria, making your bathroom environment a safer and cleaner place in between laundering and cleaning.

What colours and sizes do SilverGuard towels come in?

Our towels are made from 600 gsm woven organic cotton and IONIC+ silver, and come in four sizes:

  • Face Cloth: 32 x 32 cm
  • Hand Towel: 50 x 90 cm
  • Bath Towel: 70 x 130 cm
  • Baby Towel: 76 x 76 cm

At present, our towel range comes in one colour – white. We are looking to add more colours to the range soon, as well as introducing other towel products such as bath sheets.

What testing and certification do SilverGuard towels have?

Our towel products have undergone various testing and certification: 

  • Antimicrobial: SilverGuard’s IONIC+ antimicrobial silver thread technology has been clinically proven to reduce 99% of bacteria and viruses.
  • GOTS certification: our towel products are made from organic cotton and carry the Global Organic Textile Standard (GOTS) standard. This means it has met stringent requirements for both environmental and human safety throughout the supply chain
  • Oeko-Tex Standard 100 certification: our towel products have also received the Standard 100 Oeko-Tex certification, which certifies that it supports human ecology through biocompatibility and absence of harmful substances (such as dyes and chemicals) in the manufacturing process

Bed Linen

How is SilverGuard bed linen different from conventional bed linen?

Our bed linen is made using a blend of Supima® and IONIC+ silver thread. The IONIC+ silver thread is weaved through the Supima® cotton which prevents the growth of bacteria, fungi and other pathogens. 

Why is this important? Your body can shed on average around 15 million skin cells in one night, while it has also been estimated that a person naturally produced over 95 litres of sweat in bed every year. This means that your bed linens can become a breeding ground for all kinds of bacteria. The IONIC+ silver thread technology works to prevent the growth of bacteria, making your bed environment a safer and cleaner place in between laundering.

The same technology also acts to be kind on your skin. Your bed linen comes into contact with your skin for around eight hours a day. Studies have found unwashed pillowcases and sheets had several thousand times more bacteria than a toilet seat. As such, traditional fabrics collect bacteria, only to transfer back onto your skin causing acne-prone skin to break out. SilverGuard bed linens allow for healthier skin by tackling acne, redness, and skin irritations as the silver thread technology eliminate acne-causing bacteria working to reduce breakouts on the skin.

Is SilverGuard bed linen safe?

SilverGuard’s IONIC+ antimicrobial silver thread technology has been clinically proven to reduce 99% of bacteria and viruses. Our antimicrobial silver is just pure silver, which means it is not a topical coating, nor do we use nanotechnology. Our products are perfectly safe for your skin, children and pets.

What is the thread count of SilverGuard bed linen?

Thread count measures the number of horizontal threads and vertical threads in a square inch of cotton. All SilverGuard bed linen is single-ply and has a thread count of 300.

Higher thread counts have been associated with higher quality but this is not always the case. Wrapping a thread around itself to create a multi-ply yarn can give bedding fabric a thread count of 600 or more. However, a single-ply fabric, such as SilverGuard’s, can create softer, longer lasting and more breathable cotton bed sheets compared to multi-ply threads. Generally, 200 thread count sheets or more are used to make luxury bedding. Other factors such as the quality of the cotton and weave used in the fabric have a greater influence on the resultant quality.

How do I care for SilverGuard bed linen?

SilverGuard bed linen, like traditional bed linen, can be washed at temperatures of up to 40°C, and 60°C for white bedding. White bedding should be washed separately or with other white items to avoid subtle discolouration over time. Avoid the use of fabric softeners and bleach. If tumble drying bed linen, use low heat to preserve your bed linens’ softness. SilverGuard bed linen can be laundered over 100 times.

All our bedding products are made using soft, dense and absorbent Supima® cotton for its premium quality and plush feel. The longer yarn length of Supima cotton ensures smoother surfaces that make for softer fabrics which are also resistant to pilling. Although Supima® is a luxurious type of bed linen, you can still wash normally and use them without worry. The bedding will continue to maintain its soft feel after repeated washing.

How often should I wash SilverGuard bed linen?

It is generally recommended that you should wash your bed linen weekly. SilverGuard towels are woven with IONIC+ silver thread which gives the product antimicrobial properties, acting against bacteria. SilverGuard IONIC+ silver thread technology also eliminates odour-producing bacteria which means you can enjoy fresher smelling sheets for longer.

What colours and sizes does SilverGuard bed linen come in?

The range comes in white and includes fitted and flat sheets, duvet covers, pillowcases and cot sheets to fit beds in the following sizes: single, double, King and Super King.

Our fitted sheets have been made to fit even the deepest mattresses up to 36cm deep and with a wider elastic delivering extra grip so the sheets stay put. This also means a snug fit for shallower mattresses.

 

Size

Duvet Cover

Fitted Sheet

Flat Sheet

Cot Bed

-

70 x 140 cm

(20 cm deep)

-

Single

135 x 200 cm

90 x 190 cm

(36 cm deep)

180 x 260 cm

Double

200 x 200 cm

135 x 190 cm

(36 cm deep)

235 x 260 cm

King

225 x 220 cm

150 x 200 cm

(36 cm deep)

275 x 275 cm

Super King

260 x 220 cm

180 x 200 cm

(36 cm deep)

300 x 275 cm

 

At present, our bed linen range comes in one colour – white. We are looking to add more colours to the range soon, as well as introducing other bedding products.

Is SilverGuard bed linen good for keeping cool in the Summer?

Cotton and linen bedding is recommended for keeping cool and fresh in hot weather. Cotton is soft, lightweight and breathable.

With SilverGuard bed linen being single-ply Supima®, this means that airflow and breathability is maintained throughout the fabric. This is further enhanced by the thermoregulating silver in our bed linen products which allows for sleep at the ideal temperature, every night, all year round. This is especially beneficial to anyone who tends to sweat at night or wake up continuously from becoming too warm.

What testing and certification does SilverGuard bed linen have?

SilverGuard’s IONIC+ antimicrobial silver thread technology has been clinically proven to reduce 99% of bacteria and viruses.

Our bed linen products are made from Supima® cotton and have also received Standard 100 Oeko-Tex certification, which certifies that it supports human ecology through biocompatibility and absence of harmful substances in the manufacturing process.

Filters

What is an IONIC+ air filter?

IONIC+ air filters are comprised of nonwoven spunbond nylon fabric impregnated with sterilising silver particles made to inactivate pathogens upon contact. Silver ions are infused into the fibres of the filter fabric.

Is the IONIC+ air filter effective against SARS-CoV-2 (Covid-19)?

Yes. The IONIC+ air filter has been tested in accordance with ISO 18184 standard, which tests the antiviral activity of any garment or woven material against viruses and specifically tested against Covid-19 (SARS-CoV-2) the filter material showed a reduction in pathogens of 96.5% after 30 minutes and 98.7% are 1 hour.

What testing and certification do the IONIC+ air filters have?

Antimicrobial: The efficacy of IONIC+ has been tested against bacteria, viruses, fungi and mould. IONIC+ silver thread technology is clinically proven to reduce 99.9% of pathogens on fabric.

It carries various EN and FDA approvals, with the antimicrobial efficacy tested to standards AATCC 100, AATCC 147, JIS L1902, EN ISO 20645, ISO 18184.

Using the ISO 18184 standard, which tests the antiviral activity of any garment or woven material against viruses and specifically tested against Covid-19 (SARS-CoV-2) the filter material showed a reduction in pathogens of 96.5% after 30 minutes and 98.7% are 1 hour.

Air Flow: the air flow loss is negligible. Results show an air permeability of 1 osy- 510cfm/sqft at a back pressure of 0.5.

Fire Safety: the IONIC+ air filter has certification to the EN 45545-2 standard, and meets the requirements for fire behaviour of materials and components for use within the railway industry.

Where should IONIC+ air filters be incorporated into HVAC systems?

IONIC+ air filters are designed to be incorporated into HVAC systems, and are integrated into all types of particulate filter ranging from G4 through to HEPA filters. They can be installed anywhere within a HVAC system. The IONIC+ air filter can be added to new filtration systems and can be easily retrofitted into existing installations.

Delivery & Returns

When will my order be delivered?

Your order is processed as soon as we receive it and we aim to deliver your order within three working days of receiving your order. If you have not received your order after two weeks please contact us

I’ve ordered several items, will they be sent together?

If you have ordered a combination of in-stock and pre-order items, there will be no delay to your in-stock item. All items will be dispatched as soon as items are in stock, but again you won’t be charged for additional deliveries.

Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries.

How do I qualify for free delivery?

Free delivery is available and automatically applied at checkout on all orders placed over the value of £50 which are for delivery in the UK. Charges apply for all deliveries outside of the UK.

How do I return an item?

To return an item to SilverGuard, please follow the guidance on our Returns and Refunds page.

I received the wrong order, can I exchange this?

Please accept our apologies if you believe you have received a wrong order. Please contact us quoting your order number and description of the item(s) you received and will will be happy to exchange this. 

Can I return or exchange my snood?

Due to health regulations, snoods are considered personal items and may not be exchanged or returned for resale. SilverGuard face coverings will only be replaced if defective in materials or construction. 

For more details please refer to our Returns Policy.

Can I return or exchange my face mask?

Due to health regulations, masks are considered personal items and may not be exchanged or returned for resale. SilverGuard face coverings will only be replaced if defective in materials or construction.

For more details please refer to our Returns Policy.

antimicrobial

Antimicrobial

self-sanitising IONIC+ silver technology works against bacteria and viruses, including Covid-19

fast-acting

Fast Acting

reduces 99.9% of pathogens on fabric

eliminatesacnecausingbacteria

Healthier Skin

eliminates acne-causing bacteria

eco-friendly

Environmentally Friendly

IONIC+ cannot be washed out, helps to extend the life of a product and products can be washed at a lower temperature

anti-odour

Anti Odour

kills bacteria which causes odours