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Returns and Refunds

Our Returns Policy

Cancellations

If you have ordered any of our products that are to be delivered by post, you have the right to cancel such an order up until the point that your order is dispatched. Your right to cancel the order ends on the date of the dispatch confirmation (the date on which we notify you to confirm our acceptance of your order), which is when the contract between us is formed.

Returns

Items are classified as faulty if they are received damaged or if a manufacturing fault occurs within six months of purchase. Damage due to wear and tear or due to invalid cleaning methods not depicted on the care label, are not considered faulty.

Refunds

If a faulty item cannot be repaired or replaced, we will refund the price of the product in full, but not any return postage costs.

If you are emailing us or writing to us, please include details of your order to help us to identify it.

Face Masks & Snoods

Specifically for face masks and snoods:

Face masks and snoods are considered personal items and may not be exchanged or returned for resale. SilverGuard face masks and snoods will only be replaced if defective in materials or construction.

Our Returns and Refund Policy does not allow for any of our face masks and snoods to be returned for hygiene and safety reasons. 

Last updated and reviewed: 6th January 2022

Frequently Asked Questions

How do I return an item?

To return an item to SilverGuard, please follow the guidance on our Returns and Refunds page.

I received the wrong order, can I exchange this?

Please accept our apologies if you believe you have received a wrong order. Please contact us quoting your order number and description of the item(s) you received and will will be happy to exchange this. 

antimicrobial

Antimicrobial

self-sanitising IONIC+ silver technology works against bacteria and viruses, including Covid-19

fast-acting

Fast Acting

reduces 99.9% of pathogens on fabric

eliminatesacnecausingbacteria

Healthier Skin

eliminates acne-causing bacteria

eco-friendly

Environmentally Friendly

IONIC+ cannot be washed out, helps to extend the life of a product and products can be washed at a lower temperature

anti-odour

Anti Odour

kills bacteria which causes odours